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Repentance and right of return

Consumer

For private individuals, indoorwood.se applies the Distance and Home Sales Act and the Consumer Purchase Act. According to the Distance and Home Sales Act, the customer always has the right to cancel their purchase within 14 days of receiving the delivery and without having to state any particular reason.

When invoking the right of withdrawal, you as the customer are responsible for the cost of shipping, return shipping and the return risk.

Returns

IF THE RIGHT OF WITHDRAWAL IS INVOICED, THE FOLLOWING APPLIES

Notify our customer service within 14 days of receiving the order which product or products are to be returned, which is done via email to info@indoorwood.se . As a customer, you have the right to examine the product(s) before deciding on a possible return. The examination must be done carefully and not more extensively than necessary as the product must be returned in essentially unchanged condition. Return the product in the original packaging and in an equivalent outer packaging in which the product was delivered, this to minimize the risk of damage during return. The product must be returned complete if no other agreement has been made between the customer and Indoor Wood.

The right of withdrawal does not cover acoustic panels that we have adapted, i.e. where you as a customer have requested sawing to a different length.

Returns sent against cash on delivery/cash on delivery will not be redeemed.

Indoor Wood can charge the customer any additional costs incurred in the event of incomplete returns, or alternatively not accept the return.

The customer is always responsible for damages that may occur during the return transport.

Always save the delivery note until the return is complete.

RETURNS TO OUR WAREHOUSE

When purchasing at indoorwood.se, the customer received a receipt and with this receipt, a return can be made physically to our warehouse in Lerum, after agreeing with us about the time.

The right of withdrawal only applies to private individuals.

Business

In cases where traders shop at indoorwood.se, the Purchase Act is applied. For larger purchases with other terms and payment methods, contact Indoorwood Företagsservice at foretag@indoorwood.se

DISPUTE

Disputes must be settled by a Swedish court in accordance with Swedish law.